Technical Issues
Registration
Just click on the “Register” tab at the top right of the page, or in the “Registration Form” tab at the right middle of the page. Then, fill in the registration form ensuring all fields are required. Check the box “I have read and accepted the terms and conditions of use” after reading and understanding in full. This topic is at the bottom of the page.
In the “Contact” tab (in the top right menu “Contact Customer Service” or in the down left menu) you can complete the email submission form and select “Technical” as recipient. Or, you can also simply send an email to [email protected], mentioning in the subject line “Technical Support”.
Our technical team is able to settle any problem within 48 hours from the receipt of the complaint. A notification will be sent to you once the problem is solved.
Payment
– What payment methods are accepted?
We accept payment by PayPal and credit card (Visa).
– Is the credit card payment secure?
Payment by credit card is done in the interface provided by our bank in a secure space (https).
A registration and payment confirmation email will automatically be sent, once the registration form and the payment are validated. Also you will receive a confirmation email from the bank (if the payment was made by credit card) or PayPal (if the payment was made through PayPal) will be sent once the payment is accepted.
Once agreed, you can request an invoice for your order in “pdf” format by contacting us in the “Customer service & contact” section in the bottom menu, and select “Technical” as recipient.
Accessing the program
According to the Terms of Service, your 2 months online program service begins once you have paid, on the date you specified on subscription.
For security issues, your email address cannot be changed.
Please ensure that they are not in your promotions, spam or trash mailbox. We also invite you to add “[email protected]” to your mail contacts. This will help ensure your mailbox knows how to treat our emails.
If necessary, you may address an issue by completing the contact form (accessible from the “Customer Service & Contact” menu at the bottom of the page) and selecting the “Technical” recipient.
You can send an inquiry form from the “Contact and Customer Service” page (accessible from the “Customer Service & Contact” menu at the bottom of page) by completing the form and selecting the “Technical” recipient.
You can send an inquiry from the contact page (accessible from the “Customer Service & Contact” menu at the bottom of page) by completing the form and selecting the “Technical” recipient “
A blockage can be due to a problem with “cookies” in your browser or due to an issue with your internet connection or computer. In this case, log out of the site, close the browser, and try to access the site after 5 or 10 minutes. If the problem persists, you may send an inquiry from the “Contact” (accessible from the “Customer Service & Contact” menu at the bottom of page) by completing the form and selecting the “Technical” recipient
The website is usable with many smartphones or tablets.
Health Information
Indications and benefits
Between 10 and 14 pounds per month is the average. 10 pounds is typical to women’s weight loss within a month and 14 pounds for men. But there are exceptions as this is only an average. In case of difficulty losing weight while following the program, we recommend that you consult your doctor.
Smartandlight.com is an E-learning website, teaching you how to cook, change your behavior about food and how to live in a healthier way. Our learning site is a stimulating and guiding tool, but is not intended to be considered a medical treatment or a substitute for medical guidance or supervision by a licensed medical practitioner or physician. The food recommendations of the program were established by a French expert in nutritionist, Dr. Albert Chocron, who has helped numerous obese and overweight people over the last 40 years.
Major contraindications could include: certain food intolerances or allergies, metabolic disorders, cardiovascular disorders, hypothyroidism, cancers, chemotherapy, pregnancy, lactation, age, kidney or liver disorders (children under twelve years old) etc. There may be more contraindications than what is listed and we highly recommend that you consult your physician prior to making any significant changes in your nutrition habits.
Many doctors and experts in nutrition, diabetes, cardiology, and surgery endorse this program including French expert in nutrition, Doctor Albert Chocron.
Our coaching site is not intended to replace medical care under any circumstances. It is therefore recommended you consult your doctor for medical care and treatment of any weight disorder or obesity prior to beginning this program.
Specific cases
This program is suitable for people with diabetes and is consistent with diet recommendations for people with Diabetes.
Except interfering pathologies, children can take this program from 12 years on without contraindications.
Pregnancy is an enchanted period in the life of a woman which includes serious physiological transformations, so no change in eating habits are recommended without a physician’s approval. Mothers may, after the first three months of breastfeeding, start the program.
Senior diets are often unbalanced and establishing improved eating habits can be beneficial; however, it is recommended that anyone over the age of 65 see a doctor before starting, to ensure there are no other interfering pathologies and no risk of dietary deficiency.
Services
Three Smart and Light program offers:
- Online program: costs 120€, or about 2€ per day.
- Essential coaching: costs 690€, or about 11,5€ per jour.
- Premium coaching: costs 1 100€, or about 18, 33€ per jour.
The Smart and Light online e-learning program lasts 60 days.
The program is uniquely built to be comprehensive and exhaustive in its approach to helping you become your own coach and access weightloss autonomy.
It offers a daily access that will give your the information and help your need to achieve these goals.
Every day, you will have access to short new videos of coaching, cooking, and exercise. You will have recipes, menu ideas, cooking tips, you will take notes about your progress, lifestyle advice, mindset transformational phrases, all to help you achieve the transformation you want. This e.learning solution contains all the elements that have made Sophie’s program so successful with more than a thousand people.
The program was conceived to help people suffering from oeverweight or obesity by someone who experienced this very situation as a painful process, and has been designed to be as painless and pleasant as possible. Your only responsibility is to yourself. You mus connect to the website everyday and follow the program seriously in order to achieve the impressive results possible and transform your life.
This offer gives you access to:
- A two hours and a half starting session (live or Skype) with your dedicated coach
- Access to the smartandlight.com online program, including our 220 video tutorials (cost of 120 euros).
- 4 follow-up sessions ( of 30-minutes each, every 2 weeks on Skype with your dedicated coach).
- 7 days a week access on Messenger, SMS or phone to your dedicated Smart and Light coach.
* This offer does not include the Logbook, our method guide, which will have to be ordered on Amazon, on the following link before your first appointment (starting session):
https://www.amazon.fr/Carnet-Route-Sophie-Reverdi/dp/1514828820
* This offer does not include our other complementary personalized coaching formulas: cooking coaching, sports coaching, wellness coaching, relooking coaching, each of them at the same price as our two behavioral coaching offers, 690 Euros or 1100 Euros, according to the number of sessions provided.
This offer gives you access to:
- A two hours and a half starting session (live or Skype) with your dedicated coach.
- Access to the smartandlight.com online program, including our 220 video tutorials (cost of 120 euros).
- 7 follow-up sessions ( of 30-minutes each, every week on Skype with your dedicated coach).
- 7 days a week access on Messenger, SMS or phone to your dedicated Smart and Light coach.
* This offer does not include the Logbook, our method guide, which will have to be ordered on Amazon, on the following link before your first appointment (starting session):
https://www.amazon.fr/Carnet-Route-Sophie-Reverdi/dp/1514828820
* This offer does not include our other complementary personalized coaching formulas: cooking coaching, sports coaching, wellness coaching, relooking coaching, each of them at the same price as our two behavioral coaching offers, 690 Euros or 1100 Euros, according to the number of sessions provided.